Privacy policy

Privacy Policy

We are The Graphene Company (London) Limited. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting https://graphenstone-ecopaints.store you are accepting and consenting to the practices described in this policy.

For the purpose of data protection legislation, the data controller is The Graphene Company (London) Limited, 15 & 16 G Speedwell Way, Border Valley Industrial Estate, Harleston, Norwich, Norfolk, IP20 9EH.

Our Data Protection Manager is Patrick Folkes. If you have any queries, complaints or requests please contact our DPM at [email protected] or 01379 772940.

What information do we collect from you?

We will collect and process the following data about you:

• Information you give us and that we collect throughout our relationship with you. This is information about you that you give us by filling in forms on our site, placing orders or by corresponding with us by phone, email or otherwise. The information you give us may include name and address, dates of birth, National Insurance numbers, driving licence details, health, ethnic origin, criminal convictions, bank account and financial information and email addresses.
• Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information:
• Technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP) and what type of device you are using to access our service.
• Information we collect when you call us. If you call us we will automatically collect the phone number from which you are calling.
• Providing us with your details online. This is information you may choose to provide us with using the ‘Contact Us’ page on our site. It includes your name, email address, telephone number and address. Please let us know if any of this information changes so we can keep our records up to date.

Why do we collect this information?

We use this information in the following ways:

• Information you give to us. We use this information:
  • In order to take steps necessary to assess whether we can enter into a contract with you and in order to perform our contract with you. This includes carrying out our obligations to you and providing you with our products and services.
  • For the purpose of improving our service to you, to ensure that content from our site is presented in the most effective manner for you and for your device.
  • To deal with any legal queries relating to your use of our service.
  • To provide you with service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email [or post or, if the circumstances require it, we may contact you by phone]. These will include notifications about changes to our service.
  • To provide you with marketing communications including, with your permission, information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

• Information we collect from your use of the site. We will use this information for the following purposes:
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your device.
  • As part of our efforts to keep our site safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

• Information we collect throughout our relationship. We will use this information to help us provide you with our services.

How long do we keep hold of your information?

• We will keep information about you for a maximum of 6 years after the end of our relationship with you, unless obligations to our regulators require otherwise or we are required to remove such data from our records.
• We will not retain your information if you do not take up our services unless you would like us to contact you again in the future.

Who might we share your information with?

You agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:

• Selected associated third parties, some of whom we appoint to provide services, including: business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Customer survey providers in order to receive feedback and improve our services.
• Any member of our group, which means our subsidiaries.

Additionally, we will disclose your personal information to the relevant third party:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. [This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction].

How is your data stored and kept secure?

At The Graphene Company (London) Limited, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers.

We do not transfer your data outside the European Economic Area (“EEA”). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation.

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights. You can exercise these rights at any time by contacting us at The Graphene Company (London) Limited, 15G Speedwell Way, Border Valley Industrial Estate, Harleston, Norwich, IP20 9EH or [email protected].

You have the right:

• To ask us not to process your personal data for marketing purposes.
• To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there is no compelling reasons for that processing.
• To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
• To request from us access to personal information held about you.
• To ask for the information we hold about you to be rectified if it is inaccurate or incomplete.
• To ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate grounds for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services.
• To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing).
• To ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data that is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.

Changes to our privacy policy

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

Cookies

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Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Graphene Company (London) Limited, 15 & 16G Speedwell Way, Border Valley Industrial Estate, Harleston, Norwich, Norfolk, IP20 9EH or [email protected]

Last updated 29th February 2024